Frequently Asked Questions

Currently, we will be accepting booking through online mode only. You can book trek with us:

- From our site via BOOK NOW option for trek you choose to book with us.
- From events created on our Facebook page of Moxtain.
- You can also book trip with us via mail communication on our registered email-id.

Once you choose the trek then you will need to fill up the booking form with required details, make payments to confirm your reservations. Once it is done all details along with the confirmation of booking will be emailed to you.

We will be providing well-qualified trek leaders along with a team of Supporting Staff with a Guide having good knowledge about the area.

We always recommend you to pack as light as possible however the specific requirement for your trip and it varies according to trek itinerary and conditions which vary trek to trek. Please find the common list we suggest you as essentials while trekking.

Clothing:
- 1 pair of trekking pants
- Thermal underwear (top/bottom)
- 3 short-sleeved t-shirts [Preferably quick-dry or regular cotton]
- 1 long-sleeved travel/trekking shirt
- Pajama/sleeping pants
- Underwear
- 3 pairs of socks
- Hiking Shoes
- Flip flops or river shoes
- Rain Coat / Quancho
- Gloves

Other Trekking Gear:
- Lamp
- Rucksack [Preferably 50-70 L]
- Quick-Drying Travel Towel
- Sleeping Bag Liner
- Water Bottle / Thermal Bottle
- Sunscreen, hat and sunglasses
- Walking stick
- Hand sanitizer gel and soapHead
- Toilet paper
- Batteries, memory cards

Personal Medical Kit:
- Band-Aids,
- Aspirin/Tylenol
- Cipro (or other stomach antibiotic)
- Amoxicillin (or other basic antibiotic to treat sinus infections)
- Rehydration packets
- Duct tape (magic in preventing and managing blisters)

- Stay, Accommodation and Meals on trek :

• Stay and accommodation on trek will be in Guest house, home stay and Tents
• All vegetarian meals.

- Equipment for trekking. :

• Trekking equipment provided by Moxtain will be Sleeping bag, Sleeping mattress, Kitchen equipment, utensils, crampon and tents (2 or 3 person tents)

- Trekking permits and visiting fees

• For some places to trek or visit we have to take a permit and in many cases, we have to give a fee for it.

- Medical and First Aid, Oxygen Supply Cylinders

• For any medical or mountain sickness Moxtain will be providing Medical Kits and if required Oxygen Cylinders for high Altitude Treks.

- Professional trek leader, Supporting staff and proper Guide

• We will be providing well-qualified trek leaders along with a team of Supporting Staff with a Guide having good knowledge about the area. .

We recommend you to make reservation with us at least 15 days prior to departure. As we need to ensure that all arrangements for you are done with prior information to operators for every new booking.

In case you wish to cancel your trek please email us at cancel@moxtain.com. To Know more in details please refer our cancellation and refund policies in here.

We keep our group sizes low so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local guides. This intimate size ensures that your group will not crowd your experience. You can expect up to 18 travellers on a trip but the average is 12.

- In case of any possible emergency situation Moxtain will be making arrangements for you to reach the nearest road and stay from where further rescue can be carried. Here it should be understood that Moxtain is not liable to pay for any expenses during rescue activity if you are sent down. Only you will be solely responsible for bearing all the expenses of the whole rescue activity before or later. Moxtain is not liable to pay for the expenses in rescue activity if you are sent down.

- Evacuation or dealing with emergencies is extremely difficult in the mountains. It is time-consuming as well. A normal trek of 2 hours may take 6 hours in an emergency (a sick person is not easy to evacuate). Doctors do not go along with a team. Doctors are not available at the base camp or nearest road head either. Moxtain trek leaders are trained to administer first aid and know how to deal with issues related to the mountains. However, they are not doctors.

- Registering for this trek is an understanding that you have read up on the difficulties of high altitude trekking and understand the risks. You have also understood what AMS, HAPE and HACE are. You have taken efforts to educate yourself and you are in a position to manage your own altitude related emergency.

For moderate treks by Moxtain you need to be able to jog for 20-25 minutes and cover 4 kms to do the trek comfortably.