Moxtain - Cancellation Policy

Cancellations and Refunds

If a trek is called off at the last moment due to a natural calamity/unforeseen circumstances (like rains, snowfall, earthquake, landslides, strike, bandh etc.), Moxtain will issue a trek voucher for the full amount. The voucher can be redeemed upto same amount for the same trek or another trek in the next one year.

In case you wish to cancel your trek please email us at cancel@moxtain.com

Cancellation charges are based on the total trek fee, irrespective of the amount paid either full or partial.

The cancellation policy is based on the original booking time and original start date of the trek.

  • Cancel before 30 days of trek start date and get full refund after deduction of 1.99% payment processing fee.
  • Cancel before 15 days of trek start date and get refund after deduction of 20% of total trek fee.
  • Cancel before 10 days of trek start date and get refund after deduction of 40% of total trek fee.
  • Cancel before 5 days of trek start date and get refund after deduction of 60% of total trek fee.
  • Trek fee is non-refundable if you cancel within 4 days before trek start date.
  • Trek cancellation due to weather

    In the wake of uncertainty and confusion created through many random sources, we have revised our cancellation policy. There will be no cancellation charges and the total amount will be refunded in case of lockdown imposed by state government or central government.

    Cancellations and Refunds in case of lockdown due to Covid19

    In case of an incomplete trek due to weather conditions, one can opt for the same trek again throughout their lifetime on all our fixed departure for the same trek.

    Note: This attempt only covers the trek fee and will not include any rentals or the transportation amount paid earlier. This is non-transferable. Note: This does not imply to local restrictions imposed in your area. Here, the 'Lockdown' term refers to the restrictions imposed by the authorities making you unable to commute.

    Refund of rent amount paid for trekking gears and Offloading service.

    The rented gears and bag-offloading service are made available in advance request only. An on-the-spot request may be refused due to unavailability. However if you cancel your trek, the amount for rentals and offloading service is completely refundable. The amount is non-refundable on conditions like early-return or cancellation on trek start date, whatever the reason might be.

    The rented gears and offloading service are not charged on a partial basis and the amount remains the same either opted on the first day or while on the trek. However, the charged amount may be higher if the service is requested while on trek (it will be provided only if available).

    No Refund Cases

    There will be no Full or Partial refund in case you voluntarily leave or drop out of the trek irrespective of any reason after the trip has started. No refunds will be made for any accommodation, transportation, sightseeing, meals or services if booked and not utilized.

    In case, Moxtain has to cancel the trip due to unexpected and unavoidable circumstances, we will suggest an alternative trip or date. You shall be notified of same. You may accept the alternate trip suggestion, voucher (with one-year redeemable limitation) or request another date of your choice, as per the availability. You can avail the service by paying the difference in price if any. Moxtain, under any circumstances, will not be liable for any additional costs arisen to book/cancel/reschedule any mode of transport (flight, trains, taxi, etc.), mode of accommodation (hotels/ homestays, etc), visas, onward arrangements with this trip. Refunds in such a scenario will happen as per our cancellation policy.

    Refunds are not possible for any missed or unused services including the voluntary/involuntary termination of the tour on account of sickness, late arrival on the tour, inappropriate behavior etc.

    Moxtain is not liable to pay for any compensation/refund for any missed service or any loss arising as an outcome of trip shortening, alteration, extension or cancellation due to any unexpected and unavoidable circumstances.

    However, you expressly understand and agree that, in any event, the maximum liability of Moxtain will be limited to the trip cost purchased from Moxtain.